Policies & Shipping
Shipping within Australia
Postage/Shipping Within Australia via Australia Post or Startrack Express
(please contact us for international shipping prices)
$10.00 Trackable Post - flat rate within Australia via Australia Post or $15 via Startrack Express (maximum 3kg weight and street addresses only) - please check parcel weight before choosing Startrack at checkout.
Online ordering: To place an online order, simply find the product that you like and click on the 'Buy Now' button. This will take you through to the shopping cart. If you want further details or larger images of a specific product, please click on the image of that product which will take you to a product detail page. If you wish to purchase more than one of the same colour, just change the number that appears in the shopping cart next to that item, and click on 'recalculate' to see the new total. Click on the 'continue shopping' button to go back to the page you were viewing, or click on the 'back' button of your browser. At any stage during shopping, you can click on the 'view cart' button at the top of your page to see the contents of your shopping cart.
When you have finished shopping, go to your shopping cart, and click on 'checkout'. You will be asked if you would like to sign up for an account, or checkout without registering. Registering is quick and easy, and allows your information to be stored for your future orders. It also allows to you check up on past orders, create a gift registry, and view the status of your current order. After this page, you will be prompted to enter your billing and shipping details. You will then be presented with shipping options. Next you will move through to the confirmation section, where you can double check that your order and details are correct, before choosing payment and submitting your order. Please check the weight of your order before choosing Startrack Express (maximum 3kg to street addresses only).
All care is taken to ensure that our products are made to the highest standards, but if you do find a defect in an item when you receive it, please contact us as soon as possible and we will arrange for a repair or replacement at our discretion. The faulty product will need to be returned to us for inspection, and will be replaced with an equivalent item. We will email you a Return Merchandise Authorisation form to complete before returning any products to us. No returns will be accepted without an RMA form.
Green Kids and Drytimes offer an extended warranty for 90 days from date of purchase which covers elastic, stitching or other similar issues related to faulty workmanship. This warranty does not cover normal wear and tear of the nappies or pads, fading or leaking issues. The use of bleach, vinegar, whiteners, laundry additives, fabric softeners or washing powders with enzymes will void this warranty. Warranty only applies if care instructions have been followed. Warranty applies to the original purchaser only and for orders sent within Australia. Please ensure you keep your invoice, as you will need to present this for any warranty claims. Items will need to be returned to us for inspection, and we will arrange a repair or replacement at our discretion. Please contact us before sending your items with a description of the problem and photos if possible to: email@example.com. Returned items must be in clean, washed and dry condition and free of foreign particles (hair, lint etc) or they will be returned to you. We will email you a Return Merchandise Authorisation form to complete before returning any products to us. No returns will be accepted without an RMA form.
Green Kids nappies and Drytimes incontinence products are made from premium quality materials, and although we expect that they will last thru hundreds of washes, this is not guaranteed. How long items last will depend on the use, as well as several variables such as your washing machine, washing powder and water in the area among other things. Nappies and pads are used and washed every two days on average, and this alone will cause wear on the products. We will not be responsible for any wear and tear issues, as this is not a defect of the product. Delamination of PUL is extremely rare and usually caused by incorrect care of nappies, such as washing in water that is too hot, using harsh detergents, wringing nappies or drying your nappies in a dryer that is too hot. Delaminated nappies will feel and sound "crunchy" and there will be visible separation of the PUL from the fabric. Please turn your nappy inside out to check the PUL if you suspect a nappy has delaminated. Delaminated nappies will still work perfectly, but you will need to take care when putting the insert into the nappy. Please do not wear rings or jewellery when stuffing inserts into nappies, as they can scratch the pul lining, and this will void your warranty. Delamination is unlikely to occur with bed pads as the layers are stitched together.
We are very happy to offer you individual advice on our products, so please contact us with any questions you may have before placing your order. Under consumer law, retailers are only required to replace or refund items that are defective or don't do what they are supposed to do. The onus is on the purchaser to ensure that the products they are buying are suitable for their stated use, and retailers are not obliged to replace or refund items if you simply change your mind.
However, we want you to be completely happy with any products purchased from us. If for some reason you are not completely happy with your purchase, you may return it to us in brand new, unused and unwashed condition within 14 days of purchase. We will provide you with an exchange, refund or credit, minus actual postage and handling costs and a 10% re-stocking fee, when we receive the products and confirm that they are in new, unwashed and un-damaged condition, suitable for re-sale. Any packaging must also be in new condition, to enable re-sale of the item.
Returns policy applies to the original purchaser only for items purchased from our store, and you will need to produce a copy of your receipt. We will not accept returns if a customer wishes to take advantage of a sale or discount offer after the original purchase date. Refunds will be paid via the same method as purchase i.e. if you purchased via credit card, then any refund will be to your credit card.
Unfortunately, we cannot offer credit, exchanges or refunds on products which are not in a condition to be resold, have been washed, contains smell of essential oils/perfume, smoke, etc., have been soiled or the packaging is damaged.
Zip Pay is now available at checkout and charges no interest ever! Simply choose this payment method and your items will be shipped as usual.