Click through the menu below to explore our shipping options, warranty information, refunds, exchanges and more.

Shipping

Postage/Shipping Within Australia via Australia Post or Star Track (please contact us for international shipping prices)

$10.00 Trackable Post – flat rate within Australia via Australia Post or Star Track, whichever is cheapest to your address

$15.00 Star Track Express Overnight is available to most addresses in Australia (street addresses only up to 3kg).  Remote address delivery may take 2 days.

We offer free trackable shipping for Green Kids purchases over $99 or Drytimes purchases over $29 within Australia.

All orders are shipped within 2 working days of receipt of payment, and current expected delivery times are as per Australia Post’s website for delivery from WA. If any delays are expected we will let you know as soon as possible. We will email you to let you know when your order has been shipped. Please allow up to 10 working days for delivery, although most orders will arrive much sooner than this. We do have restricted shipping days around closure times, such as Christmas, New Year and stock-take, however your parcel will be sent as soon as is practicable after these closures.

International Orders

Please contact us if you wish to place an order with shipping to an overseas address and we will email a quote and instructions for ordering.  Please note we only accept payment via Paypal for international orders.

Ordering

Online ordering: To place an online order, simply find the product that you like and add it to your shopping cart. If you wish to purchase more than one item, just change the number that appears next to that item, and click on ‘recalculate’ to see the new total. You can add more items to your cart simply by clicking on them from any page. At any stage during shopping, you can click on the ‘view cart’ button at the top of your page to see the contents of your shopping cart and the total purchased.

When you have finished shopping, go to your shopping cart, and click on ‘checkout’.  At this stage, you will be prompted to enter your billing and shipping details. You will then be presented with shipping options. Next you will move through to the confirmation section, where you can double check that your order and details are correct, before choosing payment and submitting your order.

Payment Instructions Methods

Australian Orders:  We accept payment via credit or debit card (Visa, Mastercard and American Express) through our secure payment gateway, Stripe. We also accept payment via Afterpay or direct deposit into our bank account.  Afterpay is available at checkout and you can buy now and pay later, with no interest charged ever! Direct deposit information will be emailed to you after you have placed your order. Orders paid via direct deposit are shipped after payment has been received, which must be within 7 days of the order date.  Please note orders not paid via direct deposit within 7 days will be cancelled, but you are welcome to re-order at any time.

International Orders:  Please contact us if you wish to place an order with shipping to an overseas address and we will email a quote and instructions for ordering and paying.  Please note we only accept payment via Paypal for international orders.

Faults

All care is taken to ensure that our products are made to the highest standards, but if you do find a defect in an item when you receive it, please contact us as soon as possible and we will arrange for a repair or replacement at our discretion. The faulty product will need to be returned to us for inspection, and will be replaced with an equivalent item.  We will email you a Return Merchandise Authorisation form to complete before returning any products to us.  No returns will be accepted without an RMA form.

Warranty Information

Green Kids and Drytimes offer an extended warranty for 90 days from date of purchase which covers elastic, stitching or other similar issues related to faulty workmanship. This warranty does not cover normal wear and tear of the apparel items, fading or leaking issues. The use of bleach, vinegar, whiteners, laundry additives, fabric softeners or washing powders with enzymes will void this warranty. Warranty only applies if care instructions have been followed. Warranty applies to the original purchaser only and for orders sent within Australia. Please ensure you keep your invoice, as you will need to present this for any warranty claims. Items will need to be returned to us for inspection, and we will arrange a repair or replacement at our discretion. Please contact us before sending your items with a description of the problem and photos if possible to: admin@greenkids-drytimes.com.au.  Returned items must be in clean, washed and dry condition and free of foreign particles (hair, lint etc) or they will be returned to you.  We will email you a Return Merchandise Authorisation form to complete before returning any products to us. No returns will be accepted without an RMA form.

Green Kids nappies and Drytimes incontinence products are made from premium quality materials, and although we expect that they will last thru hundreds of washes, this is not guaranteed. How long items last will depend on the use, as well as several variables such as your washing machine, washing powder and water in the area among other things.  Nappies and incontinence products are used and washed every two days on average, and this alone will cause wear on the products. We will not be responsible for any wear and tear issues, as this is not a defect of the product.  Delamination of PUL is extremely rare and usually caused by incorrect care, such as washing in water that is too hot, using harsh detergents, wringing or drying in a dryer that is too hot.  Delaminated nappies will feel and sound “crunchy” and there will be visible separation of the PUL from the fabric.  Please turn your nappy inside out to check the PUL if you suspect a nappy has delaminated.  Delaminated nappies will still work perfectly, but you will need to take care when putting the insert into the nappy.  Please do not wear rings or jewellery when stuffing inserts into nappies, as they can scratch the pul lining, and this will void your warranty.  Delamination is unlikely to occur with bed pads as the layers are stitched together.

Exchanges and Returns

We are very happy to offer you individual advice on our products, so please contact us with any questions you may have before placing your order.  Under consumer law, retailers are only required to replace or refund items that are defective or don’t do what they are supposed to do.  The onus is on the purchaser to ensure that the products they are buying are suitable for their stated use and check sizing if applicable and retailers are not obliged to replace or refund items if you simply change your mind or you order the wrong size.

However, we want you to be completely happy with any products purchased from us. If for some reason you are not completely happy with your purchase, please contact us to discuss a return before sending the item/s back to us.  If we agree to the return (e.g. the customer has chosen an incorrect size), we will confirm via email and you may return it to us in brand new, unused and unwashed condition within 14 days of purchase. We will provide you with an exchange or refund, minus actual postage and handling costs and a 10% re-stocking fee, when we receive the products and confirm that they are in new, unwashed and undamaged condition, suitable for re-sale.  Any packaging must also be in new condition, to enable re-sale of the item.  Exchanges will not incur a 10% re-stocking fee, but the buyer will be charged for postage of the exchanged item/s.

Please contact us at admin@greenkids-drytimes.com.au before returning goods. Credits, refunds or exchanges are not available on sale or clearance items, including seconds. We will email you a Return Merchandise Authorisation form to complete before returning any products to us. No returns will be accepted without an RMA form.

Returns policy applies to the original purchaser only for items purchased from our store, and you will need to produce a copy of your receipt.  We will not accept returns if a customer wishes to take advantage of a sale or discount offer after the original purchase date or has simply changed their mind.  Refunds will be paid via the same method as purchase i.e. if you purchased via credit card, then any refund will be to your credit card.

Unfortunately, we cannot offer exchanges or refunds on products which are not in a condition to be resold, have been washed, contains smell of essential oils/perfume, smoke, etc., have been soiled or the packaging is damaged.

After Pay

After Pay is now available at checkout!  Simply choose this payment method and your items will be shipped as usual.

Privacy Policy

Your personal and payment details are kept securely by us and will never be sold or provided to a third party.  If you wish to amend your details at any stage, please email us.