We are very happy to offer you individual advice on our products, so please contact us with any questions you may have before placing your order. Under consumer law, retailers are only required to replace or refund items that are defective or don’t do what they are supposed to do. The onus is on the purchaser to ensure that the products they are buying are suitable for their stated use and check sizing if applicable and retailers are not obliged to replace or refund items if you simply change your mind or you order the wrong size.
However, we want you to be completely happy with any products purchased from us. If for some reason you are not completely happy with your purchase, please contact us to discuss a return before sending the item/s back to us. If we agree to the return (e.g. the customer has chosen an incorrect size), we will confirm via email and you may return it to us in brand new, unused and unwashed condition within 14 days of purchase. We will provide you with an exchange or refund, minus actual postage and handling costs and a 10% re-stocking fee, when we receive the products and confirm that they are in new, unwashed and undamaged condition, suitable for re-sale. Any packaging must also be in new condition, to enable re-sale of the item. Exchanges will not incur a 10% re-stocking fee, but the buyer will be charged for postage of the exchanged item/s.
Please contact us at firstname.lastname@example.org before returning goods. Credits, refunds or exchanges are not available on sale or clearance items, including seconds. We will email you a Return Merchandise Authorisation form to complete before returning any products to us. No returns will be accepted without an RMA form.
Returns policy applies to the original purchaser only for items purchased from our store, and you will need to produce a copy of your receipt. We will not accept returns if a customer wishes to take advantage of a sale or discount offer after the original purchase date or has simply changed their mind. Refunds will be paid via the same method as purchase i.e. if you purchased via credit card, then any refund will be to your credit card.
Unfortunately, we cannot offer exchanges or refunds on products which are not in a condition to be resold, have been washed, contains smell of essential oils/perfume, smoke, etc., have been soiled or the packaging is damaged.